WALK-IN ON 21st Feb @ 11am
Both Technical and Customer Care Positions Available
Australian Process also with package from 6000-10000/- Take Home
SAME DAY OFFER LETTER
Freshers also Eligible
Time:- 10:15am Sharp
No Registration Fees...
Package:-1.4 to 3.5 Lacs
Participating BPO's
1)DELL
2)24/7 Customer
3)Wipro
4)GE Money
5)SITEL
6)Apollo....
Same Day we Process all these companies..
Job Description:
Responsible for taking control of and resolving complex technical and escalated customer issues. Documents and simulates complex customer issues to find solutions and fixes to customer inquiries and problems. May dispatch additional service as necessary.
Accountabilities:
Guide customer troubleshooting efforts to identify products that are defective and direct in issuing service calls in accordance with guidelines.
Identify and provide input on unique or recurring customer problems
Be a champion of Dell specific tools, troubleshooting procedures. Provide DSN feedback at all appropriate times.
Desired Candidate Profile:
Scope:
Responsible for partnering with customer to obtain resolutions to complex technical issues- helps others deliver results.
Coordinates the resolution of technical issues waits in queue (chat) for those requiring assistance and provides help/advice in a timely manner.
Resolves the most complex issues forwarded by technicians or peers. (e.g. executive technical escalations)
Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group)
Ability to analyze and solve highly complex technical problems which may not ever have been encountered.
Knowledge & Skills:
Ability to analyze, research, and solve highly technical, unique problems.
Thorough knowledge of the following:
Mainstream DOS and Windows Applications
Basic PC Hardware
Microsoft Operating Systems
Peripheral Subsystems including the following:
Multimedia, Scanners, Printers
Advanced knowledge of the following: storage subsystems, video subsystems, processor subsystems
Excellent communication & trouble shooting skills
Telephone customer service skills.
Location:-Hyderabad
Eligibility Criteria :
1. Undergraduate / Any Graduate (Preferably (0-3) years of international calling experience)*
2. Excellent Communication Skills*
3. 24/7 work environment(Night / Rotational Shifts)*
4. 5 days a week*
5. Weekly offs may not necessarily be Saturdays and Sundays*
6. NO Age Criteria
Venue:-
Satya Towers,3rd Floor,Kothaguda X Roads.
Beside Mahindra Showroom and Nr Hitech City
Note:-If Coming from Hitech City Route take Left Turn in 'T' Junction of Kothaguda X Roads.Just 3 Minutes Distance from Hitech City.Exactly the Next Buidling to Mahindra Showroom.
Pooja
8897730219/220
